Transparent Policies for Confident Shopping

At Paddle Pro, we believe that understanding our policies is key to a smooth and trustworthy shopping experience. We're committed to clarity, ensuring you know your rights and our commitments every step of the way.

Below you'll find our comprehensive legal information, including our Privacy Policy, Terms of Service, and details on purchases and returns. Everything is designed to protect your interests and ensure fair transactions.

Last Updated: July 15, 2024. Please review regularly for any changes.

Privacy Policy Terms of Service Returns & Purchases

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Your Privacy Protection

At Paddle Pro, safeguarding your personal information is paramount. Our Privacy Policy details how we collect, use, protect, and handle your data in accordance with modern data protection regulations.

Data Collection & Use: We collect only necessary information to process orders, personalize your experience, and improve our services (e.g., name, address, email for order fulfillment).
Cookie Policy: Our site uses cookies to enhance functionality, analyze site traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings.
Third-Party Sharing: We only share your data with trusted partners (e.g., payment processors, shipping carriers) as required to fulfill your order or improve services, always under strict confidentiality agreements.
Your Rights: You have the right to access, correct, delete, or limit the processing of your personal data. Contact us to exercise these rights.
Contact for Privacy Inquiries: For any questions regarding your privacy or data, please contact our Data Protection Officer at privacy@DOMAIN_NAME_REPLACE.

We never sell your personal information. Our commitment is to ensure your online safety and peace of mind when shopping for kayaking gear.

Terms of Service & Use

These Terms of Service govern your use of the Paddle Pro website and services. By accessing or using our site, you agree to comply with and be bound by these terms.

You agree to use our website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

To access certain features of our site, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

All content on this site, including text, graphics, logos, images, and software, is the property of Paddle Pro or its content suppliers and protected by international copyright laws. Unauthorized reproduction or distribution is strictly prohibited.

Purchase Terms & Return Policy

Your satisfaction is our priority. Here’s what you need to know about purchasing and returns at Paddle Pro:

Order Processing & Payment

Orders are typically processed within 1-2 business days. We accept major credit cards (Visa, Mastercard, American Express, Discover) and secure payment platforms like PayPal. All transactions are encrypted for your protection.

Shipping Policy

We offer various shipping options across North America. Shipping costs and estimated delivery times are calculated at checkout. We aim to dispatch all orders promptly, but please note that delivery times can vary. For more detailed information, please visit our Shipping Information page.

Return & Refund Policy

We offer a 30-day return policy for most unused items in their original packaging. Please contact us within 30 days of receipt to initiate a return. Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item. Some exclusions may apply; refer to product pages for specifics.

Warranty & Guarantee

Many of our products come with a manufacturer's warranty. Details are available on individual product pages. Paddle Pro stands behind the quality of our gear and is committed to assisting with any warranty claims.

Illustration of a package being returned, symbolizing easy returns and customer satisfaction — Shop with ease, knowing our return process is straightforward.

Security & Compliance Standards

Your security is non-negotiable. Paddle Pro employs industry-leading practices to ensure your data and transactions are always secure.

Secure Payment Processing

We are PCI DSS compliant, ensuring all credit card transactions are processed securely through encrypted gateways.

Data Encryption

All data transmitted between your browser and our servers is protected with SSL/TLS encryption, ensuring privacy.

Regulatory Compliance

We adhere to relevant consumer protection laws and privacy regulations to ensure fair and lawful operations.

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Policy Updates & Contact Information

Policies evolve, and so do we. We're committed to keeping you informed about significant updates to our terms and privacy practices.

Policy Update Notifications: We will notify our registered users via email of any material changes to our policies. Minor updates will be reflected in the 'Last Updated' date on this page.
Questions & Feedback: We welcome your questions regarding our policies. Please reach out to our legal team directly at legal@DOMAIN_NAME_REPLACE.
Dispute Resolution: In the event of a dispute, we encourage open communication to find a resolution. Detailed dispute resolution procedures are outlined in our full Terms of Service.
Legal Jurisdiction: These policies are governed by the laws of the jurisdiction where Paddle Pro is incorporated, currently in North America.

Need More Information? Contact Us!